FAQ

Shipping 

For all in-stock items, your orders will be shipped out within 3-7 business days. For pre-orders, the shipping date will be stated in the details section of the product page.

Currently, we are only shipping within Canada.

 

Exchanges & Returns

We do not accept exchanges or returns. Please verify your sizing within our sizing charts or product details. We want you to be happy with your order so please reach out to us if you have any questions or concerns and we'd love to help you!

 

Changes & Cancellations

If you need to make any changes or cancel your order, you can do so within 24 hours. Please email us as soon as you can and we can help you from there. Please allow a few days for us to respond, but don't worry, as your time will be counted from when you emailed us and not when we responded. Once orders are shipped out, unfortunately no changes/cancellations can be made.

 

Currency

All of our products are listed in Canadian dollar (CAD).

 

Product Certifications 

Here is a little more info on what some of the certifications mean in our product descriptions. 

Global Organic Textile Standard (GOTS) certified:

The Global Organic Textile Standard (GOTS) was developed by leading standard setters to define world-wide recognised requirements for organic textiles. From the harvesting of the raw materials, environmentally and socially responsible manufacturing to labelling, textiles certified to GOTS provide a credible assurance to the consumer.

Learn more here: https://global-standard.org

 

Fair Wear certified:

Fair Wear Foundation is an independent, non-profit organisation that works to improve conditions for workers in garment factories. Their mission is to see a world where the garment industry supports workers in realising their rights to safe, dignified, properly paid employment.

Learn more here: https://www.fairwear.org

 

PETA-Approved Vegan:

People for the Ethical Treatment of Animals (PETA) is the largest animal rights organization in the world. The PETA-Approved Vegan” logo highlights clothing, accessories, furniture, and home decor items made of vegan alternatives to animal-derived materials, such as leather, fur, silk, feathers, and bone.

Learn more here: https://petaapprovedvegan.peta.org

 

OEKO-TEX® Standard 100:

The OEKO-TEX® Standard 100 is an independent testing and certification system for textile raw materials, intermediate and end products at all stages of production. Testing includes, but is not limited to harmful substances, harmful chemicals, important legal regulations, and environmentally relevant substance classes. The OEKO-TEX® label indicates the additional benefits of tested safety for skin-friendly clothing and other textiles to interested end users. The more intensive the skin contact of a product, the stricter the human ecological requirements to be met.

Learn more here: https://www.oeko-tex.com

 

Donations & Tree Planting

For every Evros item, 1 tree is planted with Ecologi and 20% of the profits are donated to United Gospel Mission (UGM) in downtown Vancouver. 

UGM is an incredible Christian organization helping bring hope to the Vancouver Downtown Eastside, a complex community that has extremely high levels of drug use, homelessness, poverty, crime, mental illness and sex work. They seek to help transform the lives of those needing help through meals, shelters, outreach, chaplaincy services, life recovery programs, education and job preparation, affordable housing, and preventative programs. 

Learn more about UGM here: https://ugm.ca

Ecologi is another incredible company that uses funds to support a broad range of traceable and impactful climate action projects through both carbon reduction and tree planting. Evros is currently part of funding a forestry project in Brazil and a wind energy project in India. 

Learn more about Ecologi here: https://ecologi.com

Thank you so much for supporting us and also these two amazing organizations!